ISIS Insurance and Claims Administration Services (Partner in charge Matthew Brooker)
Liability Claims Administration Services Receipt of new claim/incident notifications
Entry onto IT systems
Policy interpretation and verification
New claims triage
Acknowledgement to all parties including third party solicitors
Overview of claims handling and approval of tactics
Review and validation of reports where investigation required
Approval of Reserves
Authorisation of settlement offers
Pre-renewal issue of Claims Experiences
Aggregate monitoring
Claims Audits
Review adherence to Service Level Agreements
Measurement of KPI /compliance targets and attainment
Review of attainment of CPR/MOJ timescales
Reserve and settlement reviews
Quality and effectiveness assessments
Monitoring of data accuracy
Monitoring of financial controls
Bespoke audit reporting
System and Procedure Reviews/Health checks
Analysis of existing procedures
Error or exception reporting to principal
Updating and improving processes and procedures
Creation of procedure documentation and manuals Liability Risk Reviews
On site liability surveys
Identification of physical and moral hazards
Review of accident history including trend analysis
Industry specific review of potential future risk
Review of reporting procedures
Bespoke reporting to principals
Work alongside risk managers and property surveyors
Legal Audits
Unique service to audit solicitors' pre and post litigation files
Review adherence to Service Level Agreements
Review adherence to Law Society Rules and Regulations
Quality and effectiveness assessment
"Value for money" assessment
Bespoke reporting
Account Administration
Set up meetings
Account monitoring including aggregate erosion
Agreement of bespoke Service Level Agreements (SLAs)
Documentation of SLA
Account monitoring
Account " troubleshooting"
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